The Hazard
BURN
Giantex and Costway are recalling their portable steam saunas because they can get too hot and cause burns. The steam unit that heats the sauna water can malfunction and create dangerously high temperatures. This poses a serious burn risk to anyone using the sauna. Stop using the sauna immediately and follow the instructions in this guide.
About 1,000 units are affected. The firm has received reports of burn injuries.
Technical Breakdown
The steam saunas have a heating unit connected to an enclosure where users sit with their heads outside. The problem is that the steam unit can overheat. This can happen due to a faulty temperature control system or a problem with the heating element itself. When the unit overheats, the steam becomes excessively hot, leading to potential burns on the user’s skin.
Giantex has received reports of incidents where the saunas have overheated, resulting in burn injuries. These injuries range from minor burns to more severe cases requiring medical attention. The recall aims to prevent further injuries by removing the hazardous product from consumers’ homes. The company is offering a refund or replacement to customers who own the recalled saunas.
Affected Products
- BA7635US-BK
- GT7635US-BABK
- BA7635US-CF
- GT7635US-BACF
- BA7635US-GR
- GT7635US-GR-BA
- BA7635US-NY
- GT7635US-BANY
- BA7733US-BK
- GT7733US-BK-AB
- BA7733US-CF
- GT7733US-CF-AB
- BA7733US-GR
- GT7733US-GR-AB
- BA7733US-PI
- GT7733US-PI-AB
- BA7579US-BK
- GT7579US-BK-BA
- BA7579US-CF
- GT7579US-CF-BA
- BA7579US-GR
- GT7579US-GR-BA
Sentinel Action Plan
- STOP: Immediately stop using the recalled Giantex or Costway portable steam sauna. Unplug it and make sure it’s stored safely away from children.
- DOCUMENT: Find the model number on the product packaging. Take a picture of the model number and the sauna itself. This will help you with the recall process.
- ACT: Contact Giantex toll-free at 844-242-1885 anytime, email at support@giantex.com, or visit https://www.giantex.com/pages/product-recall-notice or https://www.giantex.com/ and click on “RECALL INFORMATION” for instructions on how to receive a refund or replacement.
FAQ
What if I don’t have the original packaging?
You can still participate in the recall. Contact Giantex with the model number, and they will guide you through the process.
Can I get compensation?
If you suffered injuries or property damage, you may be entitled to compensation. Use our free Legal Rights Assessment above.