The Hazard
FIRE
Hisense is recalling the Babysense Max View Baby Monitor because the display unit (parent unit) can overheat and catch fire. This poses a serious fire hazard to your home and family. Stop using the recalled monitor immediately to prevent potential harm. This recall only affects the DISPLAY UNIT, not the camera.
Hisense has received 11 reports of incidents involving the display unit. About 81,800 units are affected.
Technical Breakdown
The recall involves the display unit of the Babysense Max View Baby Monitor. The lithium-ion battery inside the display unit can overheat, posing a fire hazard. While no injuries have been reported, the risk of fire is significant, and immediate action is necessary to ensure safety.
The issue stems from a potential defect in the battery or charging circuitry within the display unit. The overheating can lead to smoke, melting, and eventually, a fire. It’s important to note that the camera unit placed in the baby’s room is NOT affected by this recall; only the parent-facing display unit is at risk.
Affected Products
- Babysense Max View Baby Monitor with 5.5″ HD 1080P display
Sentinel Action Plan
- STOP: Immediately stop using the recalled Babysense Max View Baby Monitor display unit. Keep it away from flammable materials.
- DOCUMENT: Locate the model number “VBM55RX” on the back of the display unit. Have this information ready when you contact Hisense.
- ACT: Contact Hisense toll-free at (833) 689-2652 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at support@recallsecure.com or online at www.recallsecure.com or www.babysensemonitors.com and click on “Product Recalls” at the top of the page for instructions on how to receive a refund or replacement. Do not throw this in the trash. Contact your local household hazardous waste (HHW) collection center for proper disposal.
FAQ
What should I do with the recalled baby monitor?
Stop using it immediately. Contact Hisense for a refund or replacement. Dispose of the display unit properly by contacting your local household hazardous waste (HHW) collection center.
How do I know if my monitor is affected?
Check the back of the display unit for the model number “VBM55RX”.
Can I get compensation?
If you suffered injuries or property damage, you may be entitled to compensation. Use our free Legal Rights Assessment above.