The Hazard
CLASS 1 WARNING: BURN HAZARD
Dupray USA is recalling Neat Steam Cleaners. The steam cleaner’s boiler can rupture. This poses a burn hazard and risk of serious injury to users. Stop using the steam cleaner immediately and follow the instructions to receive a free replacement safety cap.
The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.
Why This Happens: Technical Breakdown
The Dupray Neat Steam Cleaner is being recalled because the boiler can break open. This can happen during normal use. When the boiler ruptures, hot steam and parts of the cleaner can be released with force. This creates a risk of burns and other injuries to anyone nearby. It can also cause damage to property.
The problem seems to stem from a weakness in the boiler’s construction. Over time, the pressure inside the boiler can exceed its ability to contain it. This can lead to a sudden and dangerous failure. The company is offering a free replacement safety cap to address this issue.
Affected Products
Check your product against the following:
- Dupray Neat Steam Cleaner (Model Number DUP020WNA, Batch/Date Code 0118-01 through 0425-05)
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Sentinel Action Plan
- STOP: Stop using the recalled Dupray Neat Steam Cleaner immediately.
- DOCUMENT: Check the bottom of your steam cleaner for the model number and batch/date code.
- ACT: Contact Dupray USA to receive a free replacement safety cap. You can reach them at 800 881-8482, recall@dupray.com, or visit www.dupray.com/recall.
Frequently Asked Questions
What is being recalled?
The Dupray Neat Steam Cleaner is being recalled.
Why is the steam cleaner being recalled?
The steam cleaner’s boiler can rupture, posing a burn hazard and risk of injury.
What should I do if I have the recalled steam cleaner?
Stop using it immediately and contact Dupray USA for a free replacement safety cap.
Can I get compensation?
If you suffered injuries or property damage, you may be entitled to compensation. Use our free Legal Rights Assessment above.
Legal Rights Assessment
This recall involves severe, life-threatening safety risks. If you or a family member suffered injuries or property damage, you may be entitled to significant financial compensation.
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