The Hazard
FALL AND INJURY HAZARDS
Residential Elevators is recalling their StrikeLock hoistway door locking devices. These devices, used on residential elevators, can fail and allow the elevator car to move even when the landing door is open. This creates a serious risk of falls, injuries, and even death. Stop using your elevator immediately if it has a StrikeLock device.
About 450 units affected. No injuries reported.
Technical Breakdown
The StrikeLock hoistway door locking device is designed to prevent the elevator from moving if the landing door is not properly closed and locked. However, the recalled StrikeLock devices can malfunction. If the device fails, the elevator cab can move even when the hoistway door is open. This creates a dangerous situation because someone could fall into the elevator shaft or be struck by the moving elevator.
This recall affects approximately 450 units sold between April 2024 and March 2026. Residential Elevators is offering a free repair to correct the problem.
Affected Products
- Residential Elevators StrikeLock Hoistway Door Locking Device
Sentinel Action Plan
- STOP: Immediately stop using the residential elevator if it has the StrikeLock hoistway door locking device.
- DOCUMENT: Locate the paperwork from your elevator installation. This may help identify if you have the recalled StrikeLock device.
- ACT: Contact Residential Elevators or the elevator dealer that installed your elevator at 800-832-2004 to schedule a free repair. You can also email them at StrikeLock@Residentialelevators.com.
FAQ
How do I know if my elevator has the recalled StrikeLock device?
The StrikeLock is a silver-colored device installed in the landing door jamb, resembling a standard door latch plate. Contact Residential Elevators or your elevator installer for confirmation.
How much will the repair cost?
The repair is free of charge.
Can I get compensation?
If you suffered injuries or property damage, you may be entitled to compensation. Use our free Legal Rights Assessment above.