The Hazard
CLASS 1 WARNING: ELECTROCUTION — WASHING MACHINE
A wiring defect inside the control panel can cause the metal exterior of the washing machine to become electrically charged. Touching the machine while standing on a wet laundry room floor creates a path for electrical shock. There have been 34 shock reports, including 8 requiring emergency medical treatment.
34 electric shock reports, 8 emergency room visits. 520,000 washers sold.
Why This Happens: Technical Breakdown
Inside the top control panel, a ground wire is supposed to connect the metal chassis to the grounding prong of the power cord. In the affected units, this wire was crimped too loosely at the factory. Over time, vibration from the spin cycle works the crimp loose until the ground connection is lost.
Without the ground connection, if any internal wire touches the metal frame — which happens naturally as wires shift during vibration — the entire metal exterior becomes “hot” with 120 volts. You would not know this until you touch the machine. If your feet are on a wet floor, the electricity passes through your body to the ground, causing severe shock.
Affected Products
Check your product against the following:
- AquaWash Front-Load Washer — Model: AW-FL450, AW-FL550, AW-FL650
- Serial numbers starting with: AQ22, AQ23, AQ24
- Sold at Walmart, Target, and Amazon, 2022-2024
🔍 Check Your Product
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The model/serial sticker is on the inside of the door frame.
— or type your model/serial number —
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Sentinel Action Plan
- 🛑 STOP: Unplug the washing machine immediately. Do not touch the metal exterior if the floor is wet.
- 📸 DOCUMENT: Photo the model/serial sticker inside the door frame. Note if you experienced any tingling sensation when touching the machine.
- 📞 ACT: Call AquaWash at 1-800-555-0178 for a free in-home repair. A technician will re-crimp the ground wire and install a GFCI adapter.
Frequently Asked Questions
How do I know if my washer has this problem?
If you feel a tingle or mild shock when touching the metal parts, stop using it immediately and unplug it. Even without symptoms, all units with matching serial numbers should be repaired.
Is the dryer also affected?
No. Only the front-load washer models listed above are part of this recall.
Do I need a receipt?
No. AquaWash will verify your unit by serial number. No receipt needed for the free repair.
Can I get compensation for shock injuries?
If you suffered electric shock requiring medical treatment, you may be entitled to compensation. Use our free Legal Rights Assessment above.
Legal Rights Assessment
This recall involves severe, life-threatening safety risks. If you or a family member suffered injuries or property damage, you may be entitled to significant financial compensation.
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